The free CRM built for Kenyan businesses
Most CRMs are designed for markets where customers pay by card. Frostwood CRM is built for the way Kenyan SMEs actually work: customers who pay by M-Pesa, invoices in shillings with VAT, teams that run on WhatsApp, and a budget that rules out another subscription. It is free.
- M-Pesa STK Push payments on invoices
- Free for your business, no card needed
- Kenya payroll included
Free to use · Every feature included · No credit card required · See all features
What Kenyan SMEs need from a CRM
M-Pesa built in
Customers pay invoices with an STK Push prompt and payments are matched automatically — see how our M-Pesa CRM works.
Free to use
Frostwood CRM is free for your business right now: every feature, no card needed and no foreign-exchange charges. Create your workspace.
Invoices your customers expect
Invoice in KES or any other currency with VAT and other taxes, share invoices on WhatsApp and send SMS payment reminders with one click. See invoicing.
Local payroll as you grow
The HR and payroll module includes a Kenya statutory pack for PAYE, SHIF, NSSF, the Affordable Housing Levy and NITA, with P9 and P10 reports.
One platform, not five subscriptions
CRM, invoicing, a client portal, projects, accounting, inventory and HR share one database — the all-in-one business management platform for growing SMEs.
Your data kept separate
Every Frostwood workspace runs on its own dedicated database, isolated from other customers.
How to choose the best CRM for SMEs in Kenya
Whichever system you pick, check it against the realities of doing business in Kenya and across Africa:
Mobile-money payments
Can customers pay an invoice by M-Pesa, and is the payment matched automatically?
Affordable to run
Can you use it without another dollar subscription and surprise foreign-exchange charges?
Tax-ready invoices
Can you apply VAT and other taxes and report on them each period?
WhatsApp-friendly
Can you share quotes and invoices on WhatsApp, where your customers already are?
A client portal
Can customers see their invoices, approve estimates and pay without emailing you?
Room to grow
Will it handle projects, stock and payroll when you need them, without another migration?
CRM and invoicing for Kenyan agencies, consultants and SMEs
Agencies
Track pitches, send proposals, run client projects and invoice retainers in KES or USD.
Consultants
Win engagements with proposals clients approve online, log time and bill fees professionally.
Schools & training centers
Turn inquiries into enrollments and collect fees by M-Pesa, matched automatically.
Wholesalers & distributors
Sell on credit with clear receivables, stock control and supplier bills.
Frequently asked questions
What is the best CRM for SMEs in Kenya?
The best fit depends on how you sell and get paid. For most Kenyan SMEs, look for M-Pesa payments that reconcile automatically, invoicing in shillings with VAT, WhatsApp-friendly sharing, a client portal and a cost your business can carry. Frostwood CRM was built around those needs, and it is free to use.
Does Frostwood CRM work outside Kenya?
Yes. Frostwood CRM runs in any modern browser and invoices support multiple currencies. M-Pesa STK Push payments are available for customers who pay with Safaricom M-Pesa.
Can I add VAT to invoices?
Yes. You can apply VAT and other tax rates to invoice lines, and the VAT return report summarizes the tax on your sales and purchases for each period.
Does Frostwood CRM work with KRA eTIMS?
Frostwood does not submit invoices to KRA eTIMS. If your business has an eTIMS device, you can add its Control Unit serial in settings and it is printed on your invoices and estimates — keep issuing your tax invoices through your eTIMS-compliant system.
Use Frostwood CRM free
Every feature is free for your business, with no credit card required. Set up your workspace in minutes, or let us walk you through it on a live demo.